Teamwork and Team Building

Conflict Resolution

Customer Service

Handling a Difficult Customer

Networking Within The Company

Professional Development

Foundational

Modality

<h5 id="20afef9b-01d2-4216-a76f-4e934ccedf70" data-toc-id="20afef9b-01d2-4216-a76f-4e934ccedf70" style="font-size: 16px; line-height: 1.2;"><strong>Overview</strong></h5><p>This bundled program is designed to help participants apply essential workplace skills in real-world professional environments. Focusing on teamwork, conflict resolution, customer service, handling challenging interactions, and workplace networking, the program prepares learners to collaborate effectively, build productive relationships, and contribute positively to organizational success. Participants will gain practical techniques for navigating workplace challenges, delivering exceptional service, and establishing strong professional connections that support career growth. This bundle is particularly valuable for workforce development programs such as SNAP E&amp;T and EARN, supporting employment readiness, job retention, and long-term career success.</p><hr><h5 id="9bec06ec-13bc-4755-8d1e-d2535201a79f" data-toc-id="9bec06ec-13bc-4755-8d1e-d2535201a79f" style="font-size: 16px; line-height: 1.2;"><strong>What This Bundle Covers</strong></h5><h5 id="17f990fd-51fb-4072-853f-a30302158e47" data-toc-id="17f990fd-51fb-4072-853f-a30302158e47" style="font-size: 16px; line-height: 1.2;"><strong>1. Teamwork and Team Building</strong></h5><p>Learn how to collaborate effectively with others, contribute to team goals, build trust, and foster a positive and productive work environment.</p><h5 id="191252d7-4a0f-4d06-9a30-71dc86f05d52" data-toc-id="191252d7-4a0f-4d06-9a30-71dc86f05d52" style="font-size: 16px; line-height: 1.2;"><strong>2. Conflict Resolution</strong></h5><p>Develop strategies for addressing workplace disagreements professionally, resolving conflicts constructively, and maintaining positive working relationships.</p><h5 id="dbfa6f52-fef1-4c0f-b350-bf3d63f817ff" data-toc-id="dbfa6f52-fef1-4c0f-b350-bf3d63f817ff" style="font-size: 16px; line-height: 1.2;"><strong>3. Customer Service</strong></h5><p>Gain the skills needed to provide exceptional customer experiences through effective communication, professionalism, responsiveness, and problem-solving.</p><h5 id="30fa55a6-6d20-4fd5-a679-940dea3d4b54" data-toc-id="30fa55a6-6d20-4fd5-a679-940dea3d4b54" style="font-size: 16px; line-height: 1.2;"><strong>4. Handling a Difficult Customer</strong></h5><p>Learn techniques for managing challenging customer interactions, de-escalating conflict, addressing concerns, and maintaining professionalism under pressure.</p><h5 id="01eada8d-24f4-49f2-972c-8008f3d55b7f" data-toc-id="01eada8d-24f4-49f2-972c-8008f3d55b7f" style="font-size: 16px; line-height: 1.2;"><strong>5. Networking Within the Company</strong></h5><p>Understand the importance of internal networking and relationship-building to improve collaboration, increase visibility, and support career advancement opportunities.</p><hr><h5 id="63b0b75b-77ad-4192-a738-9f99b3e17bcf" data-toc-id="63b0b75b-77ad-4192-a738-9f99b3e17bcf" style="font-size: 16px; line-height: 1.2;"><strong>Learning Outcomes</strong></h5><p>By the end of this course bundle, participants will be able to:</p><ul><li><p>Collaborate effectively with coworkers and contribute positively to team objectives</p></li><li><p>Build productive workplace relationships based on trust, respect, and professionalism</p></li><li><p>Apply conflict resolution techniques to address disagreements and workplace challenges constructively</p></li><li><p>Deliver high-quality customer service that promotes satisfaction and positive outcomes</p></li><li><p>Handle difficult customer situations with confidence, professionalism, and emotional intelligence</p></li><li><p>Communicate effectively in challenging interpersonal situations</p></li><li><p>Develop internal networking strategies that support career growth and workplace collaboration</p></li><li><p>Demonstrate professionalism and adaptability when interacting with colleagues, customers, and stakeholders</p></li></ul><hr><h5 id="22193052-0cde-4d89-b6d7-67283df07a22" data-toc-id="22193052-0cde-4d89-b6d7-67283df07a22" style="font-size: 16px; line-height: 1.2;"><strong>Ideal For</strong></h5><ul><li><p>SNAP E&amp;T and EARN program participants</p></li><li><p>Entry-level professionals and job seekers</p></li><li><p>Individuals re-entering the workforce</p></li><li><p>Customer-facing employees and service professionals</p></li><li><p>Team members seeking to improve workplace collaboration and communication</p></li><li><p>Anyone looking to strengthen interpersonal and workplace relationship skills</p></li></ul><hr><h5 id="679d9fb3-0664-4db9-b188-9cc1195f7716" data-toc-id="679d9fb3-0664-4db9-b188-9cc1195f7716" style="font-size: 16px; line-height: 1.2;"><strong>Program Value</strong></h5><p>This bundle supports job readiness, workplace effectiveness, and employee retention by developing the interpersonal and relationship-management skills employers value most. Participants learn how to work effectively with others, manage workplace conflict, provide excellent customer service, and build professional networks that contribute to career advancement. These practical skills help individuals become more effective employees, stronger team members, and valuable contributors to organizational success.</p>

Develop teamwork, conflict resolution, customer service, and workplace networking skills to build strong relationships and succeed on the job. 

Job Readiness Skills-Group 3-Workplace Application Skills

Language

Level

Students

Duration

Courses in this bundle

Teamwork and Team Building

Conflict Resolution

Customer Service

Handling a Difficult Customer

Networking Within The Company

Course Description

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This Bundle Course Includes